Sikorsky Commercial Service and Support

Sikorsky Customer Care Center

Sikorsky’s Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.

Based in Trumbull, Connecticut, the Customer Care Center is manned 24-hours-a-day by a focused, interdisciplinary team of experts working urgent customer needs as well as longer term availability and reliability improvements. 24/7 customer service is available at 1-800-WINGED-S (1-800-946-4337) for domestic inquiries and +1-203-386-3029 for international customers.

Through the Health and Usage Monitoring System, we apply individual aircraft data fleet-wide to reduce costs while improving reliability and aircraft availability – all to keep your helicopters flying smarter and longer.

The Customer Care Center is designed to improve aircraft availability and customer satisfaction using the latest intelligence and analytics capabilities. We provide two levels of service:

  • AOG Resolution Center - Relentless drive to return aircraft to flight status
  • Fleet Management Center - Leverage Data & Analytics for long term benefit
SIKORSKY360®
Providing customers with the ability to place orders, check parts and AOG status, access services and financial information, view aircraft data, and contact Sikorsky for additional support. We’re ready to respond 24-hours a day.

Worldwide Support Network

S-76® and S-92® helicopter customers are assigned to an Account Service Manager who represents the customer inside Sikorsky. Sikorsky’s customer support team also includes Field Service Representatives, Technical Product Support and Field Repair teams that provide product and engineering assistance through analysis reports, maintenance of publication reviews, technical inquiries.

Sikorsky now has 22 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate. Customer Support Centers enable quick access to Sikorsky’s logistics and spare parts inventory for operators, and provide advanced service capabilities.

Sikorsky S-76® and S-92® World-Wide Support Network

4
Forward Stocking Locations Deployed
22
Authorized Service Centers
100+
Customer Service and Field Service Representatives
1000+
Aircraft Supported
Sikorsky S-76® and S-92® World-Wide Support Network
Sikorsky Customer Care Center

Big Data and Analytics Improve Commercial Helicopter Reliability

Big data has big effects on business when it comes to safety, mission readiness and affordability.

For its commercial helicopter portfolio, Sikorsky combines data analytics technology with its helicopter engineering and manufacturing expertise to develop product improvements for customers in oil and gas, VIP transport, and search and rescue operations.

Engineers and data scientists at Sikorsky’s Customer Care Center collaborate to interpret data and use those insights to ensure S-92 and S-76 aircraft readiness and reliability whenever – and wherever – they’re needed.

Multimedia   ___

 

Watch: Sikorsky’s S-92 Helicopter Gets Real-Time Health and Usage Monitoring System

A Sikorsky S-92 flying to an offshore oil platform on March 7 became the first aircraft to use a new real-time health and usage monitoring system (HUMS) in commercial service. The aircraft, operated by PHI Inc., is fitted with new technology developed by PHI in partnership with Sikorsky and Metro Aviation that the companies say is a major safety breakthrough.

Watch: Sikorsky Renews Commitment To Keeping Its Customers Flying

The Customer Care Center is the heartbeat of Sikorsky’s customer support, and the foundation of Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters.
Sikorsky's Customer Care Center in the News   ___
Autonomy and AI: Sikorsky’s 21st Century Security Advancements
Mar 26, 2024
Story
For more than 100 years, Sikorsky has been at the forefront of innovation and continues to do so by reimagining aviation for the military of the future.
Sikorsky President Paul Lemmo on the autonomous Black Hawk
Mar 18, 2024
Third Party Article
Sikorsky President Paul Lemmo joins ‘Squawk on the Street’ to discuss why it’s necessary to develop its latest autonomous Black Hawk, the clients for Sikorsky’s new technology, and where the company’s growth comes from in the future.
Sikorsky Looks To Future Family Of VTOL Systems
Feb 27, 2024
Press Release
Hybrid-electric demonstrator will test electrification and autonomy for next-gen products.
Contacts   ___

Customer Sales & Support

+1-800-WINGED S (1-800-946-4337)
+1-203-386-3029 International
For Service & Support, Option 1
For Sales and Product information, Option 2

Join our Team   ___

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Your individual skills play a critical role in changing the way the world works and helping us develop products that make it a safer place to achieve your goals. Our teams are made up of diverse employees from a wide range of disciplines and backgrounds, working together to tackle complex challenges and push the boundaries of innovation.

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